Purchasing & Returns Policy
Making A Purchase
All of our transactions are processed through Paypal. They accept all major credit or debit cards. Our prices are in UK £ sterling. We can accept bank transfers email us for more information [email protected]
Descriptions of Goods
Every reasonable care has been taken to ensure that our descriptions are accurate; sizes given are approximate.
Shipping And Handling
U.K shipments are currently despatched via My Hermes courier. Their shipments are delivered within 2-3 days. All items over the value of £30 will require a signature on delivery. If you are resident outside the U.K. we will despatch your item in the same way and will advise the tracking details. All international shipments will require a signature on delivery.
We aim to despatch all items within 5 working days. Any pre-orders may take 5-10 woking days depending on when new stocks arrive. If you need a product quickly please ensure you add a note, if there are any issues with your request we will be in touch. For any special posting requests please contact us [email protected]
VAT is not charged on items.
A Painted Room does not disclose buyers’ information to third parties. Cookies may be used to keep track of the contents of your shopping cart once you have selected an item and to store delivery addresses.
If you are not happy with your purchase, please inform us within 48 hours via email or phone, giving your reason and an indication if you wish to return the item or exchange the item purchased. We do not accept any returns on custom handmade items. For any other product, pease make your return within 7 days of receipt, unused and in its original packaging. You will be responsible for paying any postage on any returned items.
Gabriel – Store Manager
Email: [email protected]